OverDrive Instructions and F.A.Q.s

Accessing the E-Port

You can access the Oakland Public Library e-Port from any internet connected computer using your library card number and PIN. If you do not know your PIN, you can reset it by visiting any Oakland Public Library location or by calling (510) 238-3134.

What you do next depends on what type of file you are downloading and to what type of device. You can find information for most devices on the OverDrive Help Page.  If you don't see your device listed there, you can also try the OverDrive Device Resource Center.

Frequently Asked Questions

How many items can I check out at a time?

Your checkout limit for OverDrive is 20 items.

How long is the checkout period?

You have the option of checking out e-Books and Audiobooks for either 7, 14, or 21 days. You can set up the default checkout time in the Account > Settings page.  

Are items renewable?

Yes. If the item out has no existing holds, OverDrive's "renew" feature places an advanced hold for you so that you may check it out again immediately after the current checkout expires. Find detailed instructions on the OverDrive website.

How many times can I attempt to download an item if my download fails?

Download attempts are limited by media type. You have 30 tries to download EPUD or PDF files, but only 3 tries to download Audibook files.

Can I place a hold on a title?

Yes, you can have up to 20 holds on your account at a time.

How do I know when to pick up my hold?

You will be notified that your hold is ready with a notification sent to your e-mail. Please note that this notification will be sent to the e-mail address you registered with OverDrive, not the e-mail address on your library account. Holds must be picked up within 72 hours.

Can I return my items early?

If you have checked the item out, but have not selected a format to download, you may return the item directly from the Bookshelf page on the OverDrive site. However, once you have already selected a format to download, the title must be returned from within the software.  

What if my library card is expired?

If your library card is expired, you will not be able to access the OverDrive site. Your card expires every three years, and you can renew it by calling or visiting any of the Oakland Public Library locations.

What if I lost my library card and got a new one?

If you replace a lost library card, your OverDrive activity will automatically carry over to your new card.

Still need help?

Try the OverDrive help page or e-mail us at eanswers@oaklandlibrary.org with as much of the following information as is applicable:

  • Your library card number
  • Title(s) of problem download(s)
  • Steps to reproduce the problem
  • Exact text of any error messages
  • URLs of any error pages
  • What software you are using
  • What Operating System you are using (i.e. Mac 10.6.5, Windows 7, iOS v4.2, etc)
  • What device type you are using (i.e. Android, BlackBerry, iPad, etc.)